Casino / Live
hbbajie is built around your account — and that means being clear about what information we collect, how we use it, and what choices you have. This policy covers every part of your interaction with us, from the moment you register to every session you run through your mobile dashboard.
We collect the information you provide when opening and managing your account: your contact details, verification data, and the records of activity tied to your wallet. When you fund your account through bKash, Nagad, or Rocket, the transaction reference and amount are logged against your account record — not your full wallet credentials. We also collect device and session data automatically, including browser type, IP address, and session timestamps, to keep your account secure and to detect unusual activity. Cookies help us remember your preferences and keep your session active across pages. We do not sell your personal data to third parties. Data we hold is used strictly for account management, payment processing through your chosen local channel, fraud prevention, and responding to your support requests. How long we retain your records depends on our operational requirements and any applicable legal obligations in the regions where access is permitted. Your use of this site and the availability of any features is subject to your local law and the eligible regions we serve. If you have questions about a specific data point we hold, you can raise it directly through the account support route.
This policy applies to all activity connected to your hbbajie account — what falls inside its scope and what sits outside it matters for understanding your rights clearly. Access and eligibility for all features described here depend on your local law and the eligible regions we serve.
Covered in full. Every login event, session duration, and account change is recorded under this policy. You can request a summary of your access history through the support route in your account dashboard.
Covered. Payment activity processed through bKash, Nagad, and Rocket is logged and held under this policy. The records are accessible to you via your account transaction history.
Partially covered. Game lobby content, promotional notices, and editorial pages are served to your browser but are not personally tied to your record unless you interact with them while signed in.
Not covered. External payment platforms like bKash, Nagad, and Rocket each operate under their own privacy terms. We pass only the minimum data needed to process your transaction and do not control their practices.
You have real options when it comes to the data we hold on your account. Reviewing your records is the starting point — your account dashboard shows your session history, transaction references for bKash, Nagad, and Rocket activity, and the contact details you registered with. If any of that information is out of date or incorrect, you can update most fields directly through the account settings page on mobile. For data that cannot be changed through the dashboard — such as historical transaction records or verification documents — you raise a correction request through the support channel. If you want to understand exactly what we hold about you, or if you want to request that certain data be removed where permitted by applicable law and our operational requirements, the support route is the right path. Availability of any of these actions depends on local law and the eligible regions we serve; the support team can confirm what applies to your account specifically.
Open your account dashboard on mobile and check the session log and transaction history. All bKash, Nagad, and Rocket activity appears there with reference numbers.
Most contact and preference fields can be updated directly in account settings. Follow the fields and verification steps shown on screen.
Use the support contact route to ask what specific data we hold or to flag an inaccuracy in a record you cannot update yourself.
Where permitted by local law and our retention requirements, you can request removal of certain data via the support channel. The team will confirm scope and next steps.
These are the routes published on this site for privacy-related questions. We do not invent support channels or operating hours — use the routes visible in your account to reach the right team.
The live chat widget is accessible from the account dashboard. Use it to ask about data records, correction requests, or anything covered in this policy.
Send detailed requests — including data review or removal queries — via the email contact shown in your account profile page.
The help centre, linked from your signed-in account area, has written guidance on common privacy questions and the steps to follow for each request type.
Account security and data handling are not abstract commitments — here is what we actually do and where you can verify it.
We use cookies to keep your session active and remember your preferences. You can manage cookie settings in your browser at any time. Clearing cookies will end your current session but will not delete your account data.
Session limits and account lock options are accessible directly from your mobile account dashboard. These controls are yours to set; we do not apply them without your input except in cases of detected fraud.
We hold your data for as long as your account is active and for a period after closure as required by our operational and legal obligations. The exact retention window for your region is confirmed through the support channel.
For any change to data we hold that you cannot make through your dashboard, contact support via the live chat or email route visible in your account. We confirm receipt and next steps in writing.
These are the questions we hear most often from account holders about how their information is handled on hbbajie.
We collect your contact details, the verification information you submit, and device data from your session. Once you fund your account via bKash, Nagad, or Rocket, transaction references are added to your record. We do not store your full wallet credentials.
Your account dashboard shows session history and transaction references. For a full data summary — including verification records — raise a request through the live chat or email support route. Availability depends on local law and eligible regions.
Most fields — contact details and preferences — are editable directly in account settings on the mobile dashboard. For records you cannot change yourself, contact support with the specific correction you need. The team confirms the steps from there.
We pass minimum necessary data to bKash, Nagad, and Rocket when processing your payment transactions. We do not sell your data. Each payment platform operates under its own privacy terms, which are separate from this policy.
We retain records for a period after account closure based on our operational requirements and applicable legal obligations in the regions we serve. Contact the support team to ask about the specific retention window that applies to your account.
Use the live chat or email support route visible in your signed-in account area. State clearly which data you want removed. We confirm in writing whether the request falls within what local law and our retention requirements permit.